Our origins and service to the community date back to 1857 with the establishment of the Caulfield District Roads Board. We have a range of powers and obligations, which are set out in the Local Government Act 1989 (the Act) and the Local Government Act 2020 (the new Act).
The Constitution Act 1975 states that Local Government consists of democratically elected councils having the functions and powers that Parliament considers are necessary to ensure the peace, order and good government of each municipal district.
Consistent with the new Act, Council’s primary objective is to be accountable, transparent, collaborative, efficient and engaged with the community.
We govern for and on behalf of the community. Our role includes:
- Providing good governance for the benefit and wellbeing of the community.
- Complying with relevant law when making decisions and acting.
- Giving priority to achieving the best outcomes for the community, including future generations.
- Promoting the economic, social and environmental sustainability of the municipal district, including mitigation and planning for climate change risks.
- Engaging the community in strategic planning and strategic decision-making.
- Pursuing innovation and continuous improvement.
- Collaborating with other councils and governments and statutory bodies.
- Ensuring the ongoing financial viability of Council.
- Considering regional, state and national plans and policies in strategic planning and decision-making.
- Ensuring transparency of Council decisions, actions and information.
We’re responsible for setting our strategic direction, establishing and guiding policies, setting service delivery standards and monitoring our performance.
Our nine Councillors are elected to represent all residents and ratepayers in the municipality.
Their roles and functions include:
- Participating in the decision-making of Council.
- Representing the interests of the community in that decision-making.
- Contributing to the strategic direction of Council through the development and review of key strategic documents, including the Council Plan.
In performing their role each Councillor must:
- consider the diversity of interests and needs of the community;
- support the role of Council;
- acknowledge and support the role of the Mayor;
- act lawfully and in accordance with the oath or affirmation of office;
- act in accordance with the standards of conduct; and
- comply with Council procedures required for good governance.
Not all decisions are made at Council meetings. Operational decisions are either delegated by Council to staff or to the Chief Executive Officer (CEO) who, in turn, may subdelegate them to other staff. This ensures that we carry out our activities effectively and efficiently. The CEO has statutory responsibility for managing our day-to-day operations. Staff can only make decisions under delegation in accordance with our policies.
During Victoria’s State of Emergency, Council resolved to endorse additional delegations to the CEO which would only be enacted if Council was unable to achieve a quorum, and the matter could not be delayed to the next meeting of Council. This is a risk control measure as Councillors may, due to COVID-19 restrictions, require to self-isolate and Council may, therefore, be unable to achieve a quorum. When the additional delegations were adopted there was no provision under State legislation for Council to conduct its meetings online. The Minister for Local Government has since introduced the capacity for councils to conduct meetings online. The CEO has not used the additional delegations.
Glen Eira consists of three wards — Camden, Rosstown and Tucker — each of which has three Councillors. There are currently more than 34,000 voters in each ward.
The Victorian Electoral Commission must conduct an electoral representation review at least every 12 years. The last review was in 2011 and resulted in minor boundary changes between Camden and Rosstown. The new boundary took effect for the 2012 Council elections.
The last general election was held on 22 October 2016. Victorian councils held general elections on that date for a four-year term.
We conducted our election with postal voting in accordance with our resolution on 2 February 2016. The Victorian Electoral Commission conducted the election.
The aspirations of Councillors and community are for a City that is liveable, accessible, safe, sustainable and engaged. We develop strategies and plans through our engagement with community members and Council committees to assist us in reaching these goals. Our action plans map out our work to be achieved through the endorsed strategies and plans.
Throughout 2019–20, Council adopted the following strategies, policies and action plans. Council also reviewed and endorsed new action plans of previously adopted strategies.
Glen Eira Family Violence Prevention Action Plan 2019–2021 — endorsed 23 July 2019.
Glen Eira Election Period Policy — adopted 23 July 2019.
Glen Eira Council Leasing and Licensing Policy 2019 — adopted 23 July 2019.
Glen Eira Elster Creek Catchment Flood Management Plan 2019–2024 — endorsed 3 September 2019.
Glen Eira Environmental Sustainability Action Plan 2019–20 — endorsed 3 September 2019.
Glen Eira Open Data Policy — adopted 24 September 2019.
Glen Eira Social and Affordable Housing Strategy 2019–2023 — adopted 16 October 2019.
Glen Eira City Council Community Local Law 2019 — adopted 6 November 2019 to commence from 7 November 2019.
Glen Eira Mobile Garbage Bins Recycling and Organics Containers Policy — adopted 6 November 2019.
Glen Eira Residential Parking Permit System Policy — adopted 6 November 2019.
Glen Eira City Council Meeting Procedure 2019 — adopted 6 November 2019 to commence from 7 November 2019.
Glen Eira Heritage Digitisation Strategy 2019–23 — adopted 26 November 2019.
Councillor Child Safe Policy — adopted 26 November 2019.
Glen Eira Walking and Accessibility Action Plan 2019–2024 — adopted 17 December 2019.
Public Transport Advocacy Plan 2019–2023 — endorsed 17 December 2019.
Glen Eira Cycling Action Plan 2019–2024 — endorsed 17 December 2019.
Glen Eira City Plan — adopted 4 February 2020.
CCTV Policy — adopted 25 February 2020.
Glen Eira Parking Policy 2020 — adopted 17 March 2020.
Glen Eira COVID-19 Rates Financial Hardship Policy — adopted 7 April 2020.
Glen Eira Local Economy and Place Making Action Plan 2020–2025 — endorsed 5 May 2020.
Glen Eira Open Space Strategy Refresh — adopted 9 June 2020.
Glen Eira Bluestone Laneway and Kerb and Channel Reconstruction Policy — adopted 9 June 2020.
Glen Eira City Council 2020–21 Annual Budget — adopted 30 June 2020.
Glen Eira Council and Community Plan commitments 2020–2021 — adopted 30 June 2020.
Glen Eira City Council Strategic Resource Plan 2020–2021 to 2029–2030 — adopted 30 June 2020.
For more information visit the Policies, strategies and plans page on our website.
We are committed to governing the City of Glen Eira in a democratic, open and responsible manner in the best interests of the community. We appreciate the only way to genuinely understand and address community issues is through meaningful engagement that allows for two-way feedback and positive discussion. The endorsement of our Community Engagement Strategy 2018–2021 demonstrates how we actively engage the local community through best practice consultation methods. We reduced the number of our community engagements throughout the COVID-19 pandemic. We are slowly resuming safe ways to engage with our community.
The Strategy is available on our website.
We perform engagement when there:
- is significant change to services and facilities, such as the redevelopment of a local park;
- are changes to the existing amenity or characteristics of an area, such as safe cycling routes;
- is a change in strategic direction, such as the Council and Community Plan;
- are considerable budget implications, such as the redevelopment of a library;
- are controversial or sensitive matters, such as an environmental issue; and
- are key emerging issues, such as community gardening.
Tools we use to engage with the community and encourage participation include:
- Community Voice: an online engagement group made up of a representative sample of almost 550 residents who agree to be consulted about key projects, issues and topics on a regular basis. Throughout 2019–20 Community Voice members participated in five surveys and two quick polls.
- Have Your Say: a community online portal where community members can contribute ideas, provide feedback and exchange views with others on key decisions and priorities in Glen Eira. Each project page can contain key dates, questions, discussions, documents, photos and relevant project information.
- Community meetings, workshops, telephone and paper-based surveys, questionnaires, focus groups and one-one-one personal interviews.
Community engagement activities and how to provide feedback on them are advertised through our: monthly newspaper Glen Eira News; newspaper advertisements; community engagement e-newsletters; other Council e-newsletters; website; brochures; social media; and letters.
We undertook the following 53 community engagement activities in 2019–20. We had 8,403 responses to consultations and Community Voice surveys and polls.
Our community engagements were on the following topics:
New footpath installation
Murrumbeena Park, Murrumbeena — Master Plan
Dogs in our parks and off-leash areas
EE Gunn Reserve, Ormond — sportsground floodlighting upgrade
Social and Affordable Housing Strategy — stage two consultation†
Local Law review 2019†
Community Voice review
Community Voice July 2019 Survey
Community Voice September 2019 Quick Poll
Community Voice October 2019 Survey
Community Voice November 2019 Survey
Community Voice March 2020 Survey
Community Voice May 2020 Quick Poll
Community Voice June 2020 Survey
Neerim Road, Carnegie — parking restrictions
Speed hump in laneway between Alexandra and Oak Avenues, Elsternwick
Fallon Street, Caulfield — parking conditions
Railway Parade, Murrumbeena — traffic and parking conditions
McArthur Street, Bentleigh — parking conditions
Bentleigh Eat Street — parking conditions
Healthy Ageing Newsletter review
Learning stone site exploration
Pedestrian Safe Neighbourhood Plan
New community space for Carnegie
Glen Eira Draft Parking Policy
Glen Eira Draft Cycling Action Plan
Glen Eira Draft Walking and Accessibility Action Plan
Glen Eira Draft Public Transport Advocacy Plan
Safe Cycling Corridor Pilot† — route assessment
Safe Cycling Corridor Pilot† — design phase
Carnegie Swim Centre redevelopment
East Village Planning Scheme Amendment
A new Community Hub for Elsternwick
Bailey Reserve, Bentleigh East — sportsground floodlighting upgrade
Lord Reserve, Carnegie — pavilion redevelopment
Elsternwick Heritage Review
Glen Eira 2040 Community Vision†
Glen Eira 2040 Community Vision† peoples’ panel
Glen Eira Open Space Strategy refresh
Community safety forums — March 2020
Community safety forums — June 2020
Post-War and Hidden Gems heritage — initial findings consultation
Glen Eira Community Shed
Amendment C190 — Bentleigh and Carnegie heritage public exhibition
Amendment C197 — Field Street Bentleigh heritage public exhibition.
Bluestone Laneway Kerb and Channel Reconstruction Policy
Draft Annual Budget 2020–21, Draft Council Plan 2020–2021 (including Strategic Resource Plan 2020–2021 to 2029–2030) May 2020
Draft Annual Budget 2020–21, Draft Council Plan 2020–2021 (including Strategic Resource Plan 2020–2021 to 2029–2030) June 2020
Draft Glen Eira Smoke-Free Outdoor Policy
Glen Huntly Structure Plan — October/November 2019
Glen Huntly Structure Plan — June 2019
Governance Rules and Public Transparency Policy
Glen Eira online Community Hub
For more information visit the Have Your Say Glen Eira page on our website.
† Major initiatives of the 2019–20 Annual Budget.
Community Voice online surveys and polls conducted in 2019–20.
Online survey conducted 29 July–13 August 2019
Topics in questionnaire: future of libraries and community engagement.
Online quick poll conducted 2 September–16 September 2019
Topic: Community safety.
Online survey conducted 14 October–28 October 2019
Topics in questionnaire: Glen Eira 2040 Community Vision and draft Glen Eira Parking Policy.
Online survey conducted 27 November–11 December 2019
Topics in questionnaire: Carnegie Swim Centre and community confidence and feelings of safety.
Online survey conducted 3–17 March 2020
Topics in questionnaire: gambling in Glen Eira; attitudes about gender equality; Glen Eira Playground Strategy 2020; and you and your household.
Online quick poll conducted 23 April–7 May 2020
Topic: we polled Community Voice members on how they would like to be engaged during the COVID-19 pandemic.
Online survey conducted 17–30 June 2020
Topic: social impacts of COVID-19 pandemic and draft Glen Eira Smoke-Free Outdoor Policy.
For more information visit the Glen Eira Community Voice page on our website.
Council continues to seek heritage protection for the former ABC studios site (called the Dream Factory) on Gordon Street, Elsternwick, moving to seek approval for a heritage overlay to be placed over the site.
Council considered coverage of this issue relatively accurate and comprehensive. Reports mostly referenced previous steps taken towards this goal, the different views of stakeholders and the various authorities involved.
Council did not make any changes because of the coverage.
Council proposes a new Parking Policy which includes changes to parking permit availability and introduces new actions that include a public transport incentive scheme, offering households eligible for a parking permit, a free Myki travel pass if they forgo all access to a permit.
Council considered that most of the coverage of this issue was relatively balanced, referencing a broad range of aspects of the Policy and discussing its intent and the challenges it sought to respond to. The reporting mostly included community and Council comment and covered a range of views.
While Council did not take direct action because of the coverage, it helped us to understand more about which aspects of the Policy were generating most interest and why. The coverage encouraged people to engage with our consultation process, enabling us to further tailor and improve the consultation opportunities. Comments received through consultation enabled us to make amendments to the Policy to ensure that it had broader community support.
After a consultation process, Council votes to progress the Inkerman Road route to design stage for the Safe Cycling Corridor pilot project.
The coverage of this decision by Council was comprehensive, with reporting covering passionately held views on the project. Some reporting lacked accuracy in terms of the language used and the scope of the decision made (selection of a preferred route), in relation to decisions yet to be considered further into the project (design aspects).
As a result of the coverage, Council focused on providing further communications to clarify the scope of the decision made and what future steps would involve. These communications included a media release, emails to project subscribers and stakeholders and website content.
Victorian Ombudsman releases report — Investigation into three councils’ outsourcing of parking fine internal reviews.
Glen Eira was one of three councils named in the report which was covered by a range of media outlets reporting the Ombudsman’s findings. The coverage was fair and reasonable and relatively minimal amidst saturation media coverage of COVID-19.
Council did not make any changes as a result of the coverage.
In advance of the tabling of the report, Council proactively implemented an easy-to-use refund process for parking fines unsuccessfully challenged and paid between 1 July 2006 and 17 July 2016.
We were transparent about the process with information prominently displayed on our website and we published social media posts and articles in the Glen Eira News encouraging individuals to apply for a refund.
Indeterminant case of COVID-19 at Council’s Rosstown Community aged care facility.
In a press conference on Wednesday 17 June the Victorian Health Minister Jenny Mikakos announced there had been 21 new cases of COVID-19 in the previous 24 hours. (These numbers indicated the first sign of an uptick in daily cases.) The Minister named Council’s aged care facility Rosstown Community as having a positive case which initiated some coverage but generally in the context of all the new positive cases.
Council was concerned about the reputational damage the press coverage was causing particularly since the resident never tested positive. The resident’s initial result was indeterminant and all subsequent tests were negative. However, despite this, the Department of Health and Human Services (DHHS) treated the indeterminant result as a confirmed case.
All residents and staff were immediately tested, and all returned a negative COVID result.
The following day Council’s CEO and Director Community Wellbeing met with DHHS and Aged Care Quality and Safety Commission officials to discuss the situation.
Eleven days later all residents were retested and again all returned a negative result.
When the aged care facility’s lockdown ended on Thursday 2 July, we distributed a media release and included information on the fact that the resident never tested positive to COVID-19.
Council Meetings are open and advertised to the public. Ordinary Council Meetings are generally held on Tuesday evenings, every three weeks.
From 1 July 2019 to 29 April 2020, all Council Meetings were held in the Council Chamber at Glen Eira Town Hall. Due to COVID-19 restrictions, the Local Government Act 2020 was amended to include a new Part 12 — COVID-19 temporary measures to temporarily change the operation of this Act for the period 1 May 2020 until 1 November 2020. This amendment permitted Councillors to participate in a Council Meeting by electronic means of communication, if the meeting is streamed lived on Council’s internet site. All Council Meetings held from 1 May 2020 were held in accordance with the COVID-19 temporary measures.
We occasionally call an additional Ordinary Council Meeting or Special Council Meeting to consider specific matters. Ordinary and Special Meetings are live streamed to provide you with an opportunity to view the debate and decision-making process. Recordings are then archived so they can be watched at your convenience. For more information visit Council Meeting Webcast on our website.
Meetings must comply with our Council Meeting Procedure Local Law that was reviewed and adopted in 2019 and also be in accordance with the Local Government Act 1989 and the new Local Government Act 2020. Staff members independently prepare reports for the agenda, which include recommendations for Council to consider.
Councillors must disclose any direct or indirect conflict of interest on any item discussed at a Council Meeting. Once a Councillor declares a conflict of interest, the Councillor must leave the meeting and cannot be present for the discussion or voting on that matter.
Public participation is available for you to address Ordinary Meetings under clause 35 of the Local Law, except for the period that the COVID-19 temporary measures are in place.
You are welcome to submit questions to the Ordinary Meetings, under clause 37 Written public questions to Council and the associated guidelines.
For more information see the Meetings and agendas page on our website.
There were 18 Ordinary Meetings and three Special Meetings.
|Councillor||Ordinary Meetings ||Special Meetings||Term of office|
|Cr Tony Athanasopoulos||12 (18)||3 (3)||1 July 2019–30 June 2020|
|Cr Anne-Marie Cade||14 (18)||3 (3)||1 July 2019–30 June 2020|
|Cr Clare Davey||10 (18)||2 (3)||1 July 2019–30 June 2020|
|Cr Mary Delahunty||15 (18)||2 (3)||1 July 2019–30 June 2020|
|Cr Margaret Esakoff||16 (18)||3 (3)||1 July 2019–30 June 2020|
|Cr Jamie Hyams||18 (18)||3 (3)||1 July 2019–30 June 2020|
|Cr Jim Magee||17 (18)||3 (3)||1 July 2019–30 June 2020|
|Cr Joel Silver||17 (18)||3 (3)||1 July 2019–30 June 2020|
|Cr Dan Sztrajt||14 (18)||2 (3)||1 July 2019–30 June 2020|
Election of mayor and deputy mayor
We elect our Mayor and Deputy Mayor for one-year terms. On 13 November 2019, Rosstown Ward Councillor Margaret Esakoff was elected Mayor and Camden Ward Councillor Dan Sztrajt was elected Deputy Mayor.
Even though the Mayor has no more authority than other Councillors, the position includes the duties of community leader and Council spokesperson. The Mayor performs an important leadership, social and ceremonial function, and chairs our Council Meetings.
On 14 February 2017, we adopted a revised Code of Conduct.
Its purpose is to help our Councillors meet their responsibilities. It sets a range of standards to ensure their conduct is legal, ethical and appropriate at all times.
The Code of Conduct states that the conduct of our elected representatives directly affects our performance and community wellbeing. Therefore, the community is entitled to expect that:
- We conduct business with efficiency, impartiality and integrity.
- Our Councillors obey the spirit and letter of the law, in particular the provisions of relevant statutes, regulations, local laws and instruments.
- Responsibility to the community always takes absolute priority over Councillors’ private interests.
Councillors sign a written agreement to obey the Code of Conduct when they take an Oath or Affirmation of Office at the start of their term and each time the Code is reviewed.
The Minister for Local Government reviews the Mayoral and Councillor allowances annually. Our allowances depend on a predetermined State Government category, which looks at criteria like our size and revenue. We became a ‘Category 3’ council in November 2008.
Our current allowances (effective from 1 December 2019) are $31,444 plus 9.5 per cent superannuation for Councillors and $100,434 plus 9.5 per cent superannuation for the Mayor. Allowances are fully taxable.
Our Mayor and Councillors get support from a secretariat, which processes community correspondence, co-ordinates meetings and supports Mayoral and civic functions.
Councillors are provided with a printer, a mobile phone and a tablet or iPad. They can also use our facilities at Glen Eira Town Hall, including office equipment and a library. The Mayor is provided with an office, computer and phone at Town Hall. Our Councillor Civic Support and Expenses Policy governs the use of our facilities.
Under Section 75 of the Local Government Act 1989, we must reimburse Councillors for expenses they incur while performing their duties. We must also adopt and maintain a policy for reimbursing Councillor expenses. This provides guidance for the types of expenses we must reimburse and for the resources that allow the Mayor and Councillors to perform their duties.
We publish expense details in our Annual Report, including reimbursements we paid to Councillors and members of our committees.
The 2019–20 details are set out in the following table:
|Councillor||COUNCILLOR ALLOWANCES**||CONFERENCES AND TRAINING||Travel||INFORMATION AND COMMUNICATION TECHNOLOGY||Child Care and Carer Expenses||Total Expenses|
|Cr Tony Athanaspoulos||$34,149||-||-||$878||-||$35,027|
|Cr Anne-Marie Cade||$34,149||$1,595||-||$407||-||$36,151|
|Cr Clare Davey||$34,149||-||-||$383||-||$34,532|
|Cr Mary Delahunty||$34,149||-||-||$592||$2,137||$36,878|
|Cr Margaret Esakoff||$81,920||$127||$38||$641||-||$82,726|
|Cr Jamie Hyams||$61,306||-||-||$909||-||$62,215|
|Cr Jim Magee||$34,149||$500||$174||$229||-||$34,378|
|Cr Joel Silver||$34,149||-||-||$395||-||$35,350|
|Cr Dan Sztrajt||$34,149||-||-||$647||$806||$35,470|
Councillor membership of committees
We operate several committees that make decisions under our delegation (Special Committees) or offer advice and recommendations to Council on specific issues (Advisory Committees). We’re also represented on external bodies that serve the community. We regularly review Councillor membership on committees.
We have no Special Committees at present.
The following Advisory Committees and representations are in place.
(new membership as of 13 November 2019)
Role: to make recommendations for our arts and culture programs.
Current composition: Cr Margaret Esakoff, Cr Jamie Hyams, Cr Joel Silver and Cr Anne-Marie Cade
Number of meetings held during 2019–20: 5
(new membership as of 13 November 2019)
Role: to report to us and give advice and recommendations on issues that are relevant to our Charter. This will facilitate our decision-making and help us carry out our responsibilities.
Current composition: Cr Jim Magee, Cr Mary Delahunty with Cr Margaret Esakoff and Cr Tony Athanasopoulos as substitutes
Independent representatives: Lisa Woolmer (Chair), Craig Geddes and Menchi Schneier
Number of meetings held during 2019–20: 4
Our Audit and Risk Committee comprises independent representatives who receive the following remuneration:
|Lisa Woolmer (Chair)||$12,495|
|Dr Craig Nisbet||$3,563 (1 July 2019 to 31 December 2019)|
|Menchi Schneier||$3,563 (1 January 2020 to 30 June 2020)|
(membership as of 13 November 2019)
Role: to make recommendations on contracts, appointments, remuneration, conditions or extensions of appointments relating to the CEO or acting CEO. The Committee also conducts performance reviews of the CEO.
Current composition: All Councillors
Number of meetings held during 2019–20: 0
* These matters were dealt with in Council Meetings rather than convening the sub-committee of the Council.
(new membership as of 13 November 2019)
Role: to make recommendations for recipients of Citizen of the Year, Young Citizen of the Year and Community Group of the Year.
Current Composition: Cr Margaret Esakoff, Cr Dan Sztrajt and Cr Anne-Marie Cade
Independent representatives: Julie Walker and Emily Qiao
Number of meetings held during 2019–20: 1
(new membership as of 13 November 2019)
Role: to make recommendations about how we consult with residents, ratepayers and other stakeholders, ensuring maximum participation, communication and value to the community.
Current composition: Cr Anne-Marie Cade, Cr Mary Delahunty and Cr Jamie Hyams
Independent representatives: Iris Levin, Elizabeth Orlov (1 July 2019–30 October 2019), Alex Palamarczuk (17 December 2019–30 June 2020), Megan Dunkley and Ann Van Leerdam
Number of meetings held during 2019–20: 6
(new membership as of 13 November 2019)
Role: to support and help not-for-profit community-based groups to meet community priorities and to strengthen our community. To also make recommendations about the suitability and distribution of community grant funding, with respect to applications and agreements.
Current composition: Cr Clare Davey, Cr Anne-Marie Cade and Cr Dan Sztrajt
Number of meetings held during 2019–20: 11
(new membership as of 13 November 2019)
Role: To ensure an integrated and collaborative approach to the design of the Elsternwick Cultural Precinct, Selwyn Street and the memorial structure for holocaust survivors.
Current composition: Cr Joel Silver, Cr Dan Sztrajt and Cr Mary Delahunty
Independent representatives: Jewish Holocaust Centre; Jewish Culture and Arts Precinct; Jewish Museum of Australia; Sholem Aleichem College; Classic Cinema; The Community Security Group Victoria; Professor, Fine Arts, Monash University Kathy Temin; Woolworths; 19 Selwyn Street; Elsternwick Traders’ Association
Number of meetings held during 2019–20: 2
(new membership as of 13 November 2019)
Role: to provide a forum for investigation and recommendations concerning current and potential Local Laws and associated issues.
Current composition: Cr Joel Silver, Cr Mary Delahunty and Cr Jamie Hyams
Number of meetings held during 2019–20: 0
(new membership as of 13 November 2019)
Role: to provide advice and make recommendations about open space, recreation and leisure activities. This includes a review and consideration of current and future needs for recreation and leisure facilities,open space and unstructured recreation. The Committee will respond to strategic opportunities and review the policy and strategy.
Current composition: Cr Anne-Marie Cade, Cr Mary Delahunty, Cr Jamie Hyams and Cr Tony Athanasopoulos
Number of meetings held during 2019–20: 3
(new membership as of 13 November 2019)
Role: to provide advice and make recommendations about strategic transport planning. This includes: the development of an Integrated Transport Strategy; knowledge of emerging transport initiatives; ideas for urban design initiatives; advice on significant State Government projects; and advice on our advocacy and recommendations on policy issues where appropriate.
Current composition: Cr Tony Athanasopoulos, Cr Clare Davey and Cr Jim Magee
Independent representatives: Marcus Burke, Cathy McNaughton, Jenna Fivelman and Joshua Stewart
Number of meetings held during 2019–20: 3
(new membership as of 13 November 2019 — Councillors)
Role: to make recommendations about environmental sustainability. This includes sustainability advocacy on behalf of the community, responding to strategic Council and/or sector issues and opportunities and policy development.
Current composition: Cr Clare Davey, Cr Dan Sztrajt and Cr Tony Athanasopoulos
Independent representatives: Kim Sullivan, Malcolm Dow, Thirumagal Arunachalam-Elanthendral and Dr Susie Moloney
Number of meetings held during 2019–20: 6
Other committees with Councillor representatives
Delegate: Cr Jim Magee
Substitute: Cr Margaret Esakoff
Representative: Cr Tony Athanasopoulos
Substitute: Cr Jim Magee
Delegate: Cr Mary Delahunty
Substitute: Cr Clare Davey
On 6 November 2019, after extensive consultation and review, we resolved to adopt the Glen Eira City Council Community Local Law 2019. It came into effect on 7 November 2019. The Local Law prohibits, regulates and controls certain activities, practices and behaviours, ensuring we provide for the peace, order and good government of Glen Eira, maintain neighbourhood amenity and protect Council and public assets. It also ensures residents are protected from nuisance and personal property is not detrimentally affected.
The Community Local Law is divided into several parts including:
Permits required — outlines activities that require a Council permit. This includes the protection of Council assets; building activity; temporary dwellings; industrial waste bins on public land; advertising signs; goods displays; proposed road works; and the keeping of certain animals.
Prohibited — lists what is prohibited outright. This includes excessive overhanging trees and shrubs; inappropriate behaviour on public land; animal litter; dangerous and unsightly land; fire hazards; incinerators on residential property; and properties without numbers.
Parking schemes — regulates residential parking schemes and permits, and ticketed parking areas. It also sets out how to apply for permits and our enforcement against breaches.
You can download the Community Local Law 2019 and Council Meeting Procedure Local Law 2019 from our website and inspect or get copies at our Service Centre.
Council is committed to transparent decision-making. We make our information available to members of the community in accordance with our legal requirements. We’re also committed to diversity and inclusion, and we take steps to make sure our information is understandable and accessible for everyone.
You can access a range of documents and publications on our website. These include the Council and Community Plan, Annual Reports, annual budgets, Council Meeting agendas and minutes, the Local Laws and Council-adopted policies and strategies.
You can also inspect certain documents and information in accordance with the Local Government Act 1989 (the Act) the Local Government Act 2020 (the new Act) and other legislation and all relevant regulations.
Documents available for public inspection include:
- Register of interests under section 81 of the Local Government Act 1989. Under section 135(1) of the new Act a summary of personal interests will be available when this comes into effect on 24 October 2020.
- Registers of gifts, benefits and hospitality offered to Councillors or Council staff (with names removed).
- Registers of interstate travel undertaken by Councillors or Council staff.
- Registers of donations and grants made by Council.
- Registers of leases entered into by Council.
- Register of delegations.
- Register of authorised officers.
- Register of election campaign donations.
We keep a statement setting out the types of documents we hold, what we do and how you can access information about us. This statement is available on our website.
If documents aren’t available for public inspection or on our website, please contact Council. You can also seek to access them under the Freedom of Information Act 1982 (FOI Act). The FOI Act gives the public the right to seek access to our documents.
There are a number of exceptions and exemptions to this right, in order to protect public interests and the private and business affairs of community members.
Our documents may be available outside the Freedom of Information process.
If you have a question about access to documents, please speak to our Freedom of Information Officer first.
You can request documents under the FOI Act online or in writing. Please send written requests via email to firstname.lastname@example.org (marked for the attention of our Freedom of Information Officer) or via mail to:
Freedom of Information Officer
Glen Eira City Council
PO Box 42
Caulfield South Vic 3162
Your request must specify the document you need or, if you’re unable to do so, give us enough detail to allow us to find the document. It should indicate what access you need (eg. view the original document under supervision or get copies) and include your name, address and phone number.
You must also include the prescribed fee with your application. Other charges may also apply under the Freedom of Information (Access Charges) Regulations 2014. Information about making an application is available on our website.
|Total number of new requests||28||27||51*||45||57|
|Requests determined not to be Freedom of Information Act requests||1||2||9||8||10|
|Access granted in full||0||5||11||10||16|
|Access granted in part||16||8||12||6||11|
|Access denied in full||3||7||4||1||3|
|Requests still under consideration***||5||2||4||5||0|
|Number of decisions referred to the FOI Commission||2||4||6||1||6|
|Appeals lodged with VCAT||0||0||1||0||1|
*The increase may be attributable to increased awareness of the right to seek access to documents through the Freedom of Information process.
**The ‘other’ category includes: requests that did not proceed (6); requests which were administratively resolved (6); and requests that were determined to be a substantial and unreasonable diversion of Council resources (1).
***As of the date of reporting.
The Public Interest Disclosures Act 2012 (PIDA) formerly called the Protected Disclosure Act 2012 encourages and facilitates the disclosure of improper conduct by public officers, including our officers or Councillors. It protects people who disclose information and has a framework for investigation and rectifying action.
As required by the PIDA, we adopted a policy and procedures for protected disclosures in August 2013. You can download a full copy of the policy and procedures from our website or get a copy from our Service Centre.
Our procedures outline how to disclose improper conduct or detrimental actions by us, our staff or our Councillors. You can make disclosures about us or our staff to our Protected Disclosure co-ordinator or directly to the Independent Broad-based Anti-corruption Commission (IBAC), the Ombudsman, the Victorian Inspectorate, or the Chief Commissioner of Police. A disclosure about a Councillor must go to IBAC or the Ombudsman. Councils, Councillors, our employees or the public can make disclosures.
We’re committed to the PIDA’s aims and objectives. We:
- do not tolerate improper or corrupt conduct by employees, officers or Councillors;
- support disclosures that reveal corrupt conduct, substantial mismanagement of public resources and a substantial risk to public health and safety or the environment; and
- will protect people who make disclosures from reprisals and give natural justice to the subject of the disclosure.
During 2019–2020, our CEO received one disclosure, which IBAC considered was not actionable.
For the year ended 30 June 2020
All councils must comply with the Local Government Performance Reporting Framework, which sets out our reporting requirements across four areas:
- A Governance and Management Checklist of 24 items
- A set of prescribed Service Performance Indicators, which measure our efficiency and effectiveness in a range of services
- A set of Sustainable Capacity Indicators, which assess our ability to meet agreed service and infrastructure needs
- A set of Financial Performance Indicators, which inform on the effectiveness of our financial management
The Local Government (Best Value Principles) Act 1999 requires the six Best Value Principles be applied to all Council services since 31 December 2005. Best Value Victoria aims to ensure Local Government services are the best available and that they meet the needs of the community.
Glen Eira City Council has developed an organisation-wide approach to the Best Value Principles to ensure they are embedded in the culture and evident in all services. The Best Value Principles are applied universally in strategic and service planning and service reviews. The Principles are:
- Best quality and value-for-money.
- Responsiveness to community needs.
- Accessibility of services to those who need them.
- Continuous improvement of all services.
- Community consultation on all services and activities.
- Regular community reporting on Council achievements.
A schedule of strategic service reviews is Council’s ongoing commitment to continuous improvement and providing best value for the community. The purpose of each review is to consider the Best Value Principles in section 208C of the Local Government Act and ensure services:
- remain relevant and aligned with community needs and wants, now and in the future;
- are effective in achieving planned outcomes that meet the community’s needs and wants;
- operate efficiently and are delivered at an affordable cost to the community. The service reviews aim to optimise the use of Council’s human resources, systems, materials, plant and equipment, infrastructure and facilities; and
- deliver long-term sustainable financial viability.
In 2019–20 some of the benefits achieved include:
- The first 15 months of usage data of the new Glen Eira City Council website has shown that:
- users are finding what they want faster with a 47 per cent increase of click rates from the home page.
- there is improved user-experience with a reduced bounce rate from 46.71 per cent in 2018–19 to 31.88 per cent in 2019–20.
- online transactions increased 11 percent from last year with 20 per cent conducted outside business hours.
- improvement to the user-experience of the hard rubbish collection online form leading to 60 per cent of hard rubbish booking transactions performed online.
- Live Chat introduced to website to facilitate improved customer service online providing 2,840 chats since the launch in April 2020.
- Parking and Fines process reviewed resulting in greater clarity on what will be accepted as an appeal. Reduced number of non-compliant appeals coupled with improved back end processes has reduced processing time from 75 days to 36 days.
- Review of the noise complaints process with improvements including a centralised triage process saving 50 minutes in processing time per complaint and an online form to provide 24-hour accessibility.
- Reduction in total noise complaints received by Council due to improved content on the website.
- Council planning decisions upheld at VCAT improved 15.08 percent from 72.41 percent in 2018–19 to 83.33 per cent in 2019–20.
- Time taken to decide planning decision reduced 24.24 per cent or from 66 days to 55 days with 87.71 percent decided within the statutory timeframes.
- Kerbside waste collection diverted from landfill 46 per cent in 2018/19 to 49.24 per cent in 2019–20.
Significant achievements for this year include:
- A smooth transition to conducting Council meetings remotely in response to COVID-19 restrictions.
- A new service delivery model for Parking and Traffic Enforcement with a greater focus on road safety and education.
- Virtual reality capability developed to further engage and consult the community.
- Pilot to explore the capabilities of mobile cameras installed on waste trucks to pick up road surface and line marking defects and inform parking and traffic sign inventory.
- Improving our reporting capability to enable more effective, efficient reporting leading to data informed decision making.
- Climate Emergency declared and a commitment to zero net emissions for corporate emissions by 2025 and zero net community emissions by 2030.
- Installation of free LoRaWAN gateways to provide Council and any member of the community that installs sensors to access valuable data on things such as temperature, noise pollution, humidity pedestrian movements.
- Sensors installed in Bentleigh Eat Street to collect relevant information to better inform decision making, for example during Covid-19 we measured a pedestrian down turn of 52 percent.
- Progress in facilitating decentralised service transactions with Digital kiosks ready to be installed in Libraries when the COVID-19 restrictions are eased.
New initiatives for next year include:
- Introduction of virtual reality technology as part of our consultation processes give community members the opportunity to dive into the virtual world of Inkerman Road proposed bike path with a head set and controllers.
- Launch of a new Transformation Action Plan to inform our next round of improvements including single customer view development, cohesive customer experience measurement, a service planning framework and Build Smart Communities by using new technology and data.
- A Customer Strategy to make transacting with Glen Eira Council more empathetic, accessible, timely, simple and consistent.
Reporting to the Community
Further information on Council’s service improvements is available in Council’s Best Value Report.
Regular, transparent reporting on Council’s performance can be found in the Quarterly Service Performance Report and further performance and benchmarking information is available on Local Government Victoria’s Know Your Council website.
We value diversity and do not tolerate any discrimination in the workplace. We have equal opportunity policies and procedures, including anti-discrimination, which we communicate to all employees.
Our Equal Employment Opportunity Program includes online and face-to-face training and a contact officer network. The Program aims to protect existing and prospective staff from experiencing workplace discrimination. It also ensures we promote equal employment opportunities and comply with federal and state laws, in particular the:
- Equal Opportunity Act 2010 (Vic)
- Racial and Religious Tolerance Act 2001 (Vic)
- Victorian Charter of Human Rights and Responsibilities Act 2006.
We ensure employees get information and online or face-to-face equal opportunity training at their induction and during their time with us. Training relates to the avoidance and notification of harassment, discrimination, vilification, bullying and occupational violence.
We also appoint equal employment opportunity officers to confidentially help and support staff members who believe they’ve experienced workplace discrimination or harassment. If a complaint arises, we deal with the issues quickly and confidentially through an internal investigation process.
Our staff did not raise any discrimination matters with external bodies in 2019–20.
Workplace Diversity Strategy update
In September 2017 we launched a Workplace Diversity Strategy to promote awareness of diversity issues, address employment gaps and create a safe and inclusive work environment. The Strategy aims to recognise, encourage and value the diverse abilities, skills, languages, cultures and backgrounds of our employees. By taking a proactive approach, we’re working to stand out as a leading employer and create an environment that aligns with our five organisational values: Collaboration; Respect; Service Excellence; Integrity; and Innovation.
In 2019–20 we:
- reviewed our recruitment policy and processes to ensure its approach enables and encourages the attraction and recruitment of staff from diverse backgrounds;
- incorporated unconscious bias into our revised recruitment training;
- partnered with specialist recruitment services to promote employment opportunities to people from diverse backgrounds;
- developed and implemented a Flexible Work Arrangements Policy and Working from Home/Other Environment Policy;
- Continued to deliver diversity awareness courses as part of our new employee onboarding program and our ongoing corporate development calendar; and
- continued to celebrate diversity in the workplace through key events, such as NAIDOC Week, Reconciliation Week, International Day of People with a Disability, International Day Against Homophobia and Transphobia, International Women’s Day and Wear it Purple Day.
In July 2019 Council endorsed a Family Violence Prevention Action Plan 2019–2021 to outline our commitment and priorities in the prevention of family violence across our diverse community. The Action Plan aims to take a primary prevention approach to eliminating family violence against women and children, recognise the importance of gender equality, use evidence, research and policy and establish partnerships, participation and collaborations. The Action Plan is informed by the Glen Eira City Council Family Violence Prevention in the Community Policy, the Municipal Public Health and Wellbeing Plan 2017–2021 and its implementation is guided by the Family Violence Prevention Champions Group, an internal working group of Council officers from across the organisation.
In 2019–20 we:
- achieved implementation of 92 percent of year one actions of the Family Violence Prevention Action Plan 2019–2021;
- recorded more than 1,000 contacts from young people requesting information to help them with family or relationship issues;
- supported a Father’s Day Walk in September 2019 to celebrate the important role played by fathers in families;
- provided respectful relationship content in every maternal and child health record which has prompted many conversations with mothers;
- successfully delivered the 16 Days of Activism which included a Bystander Action Campaign and training, supporting the delivery of a Preventing Violence Breakfast run by Jewish Care and distributing key messages about preventing family violence through footpath stickers, social media and Glen Eira News;
- awarded four community grants that were focused on the drivers of family violence and gender equality;
- hosted an online Safety for Women forum; and
- published and distributed fact sheets about family violence in multiple languages and at key community locations.
|Casual Female||Permanent |
|Casual Male||Permanent |
|Infrastructure and Open Space||1||0.23||7||4.62||25||25.00||3||0.68||2||1.78||112||112.00||150||144.31|
|Planning, Place and Sustainability||43||7.78||30||13.87||31||31.00||46||6.05||21||5.11||47||47.00||218||110.81|
The downloadable PDF table indicates the services we provided to the community in 2019–20 and how they performed against our Budget.
The table describes each activity, including the people or sections of the community who received the services. A range of factors influences the net cost of services, including community demand, government policy, expected grant income and other factors that we can’t always regulate.
We value your right to privacy and we’re strongly committed to protecting your rights. We must adhere to privacy laws when collecting and handling your personal information and dealing with things like complaints and submissions. We comply with our obligations under the Privacy and Data Protection Act 2014 (PDP Act) and the Information Privacy Principles in relation to all personal information we collect.
We identified four data breaches involving our email system in 2019–20. In each instance, Council responded to the breach promptly and in-line with its Data and Privacy Breach Response Procedure. We assessed necessary steps to take and which affected individuals should be contacted and sought the assistance and guidance of the Office of the Victorian Information Commissioner (OVIC) where appropriate. Our prompt response to each incident and compliance with internal breach processes resulted in no complaints being received by us or OVIC regarding the data breaches. We have taken further actions to reduce the possibility of further breaches by implementing procedural controls where warranted and providing additional staff training.
No complaints from regulatory bodies were received.
- only collect personal information that is necessary for Council’s functions and activities, and generally with your knowledge. There are circumstances where we may receive personal information from a third party. For example:
- If you visit a Maternal Child Health Centre you may provide us with information about your child or other family members.
- We may receive information about someone from their neighbour if a complaint about noise is made to Council;
- only use personal information for the primary purpose for which we collected it and related secondary purposes that would be reasonably expected (sensitive information must be directly related);
- take reasonable steps to protect personal information from unauthorised access, improper use, disclosure or alteration and unlawful or accidental destruction or loss. We maintain secure systems for storing personal information and have security procedures to ensure we protect personal information;
- not keep personal information on our systems for longer than is necessary (subject to the requirements of the Public Records Act 1973 or other legal requirements).
In respect of health information we collect, we comply with our obligations under the Health Records Act 2001 and the Health Privacy Principles set out in that Act. These obligations are similar to those contained in the Privacy and Data Protection Act 2014.
For more information download our Health Records Policy.
If you use our website, we collect certain automatically recorded information, including:
- Server address.
- Domain name.
- Date and time of visit.
- Pages accessed.
- Documents downloaded.
- Previous site visited (where you visited our website via an external link).
- User demographics.
- Type of browser used.
- analyse user data to gain insights about how to improve the functionality and experience of the website. For example, we can look at aggregate patterns, such as the average number of service searches that users perform; and
We do not:
- have access to credit card details used to make online payments. Our banking provider handles all online payments and we do not manage or maintain its website. Our agreement with our banking provider, in common with our other contractors, imposes obligations in relation to confidentiality and privacy;
- have a website with the facility to allow for the secure transmission of information. You should be aware of the potential risks of sending personal or sensitive information via the internet.
Submissions are not confidential and may be incorporated into the agenda of the Council Meeting at which they are considered. Council redacts name and contact information where appropriate. We make submissions available for public inspection in accordance with applicable statutory requirements, including those prescribed by the Local Government Act 1989 and the Local Government Act 2020 and the Local Government (General) Regulations 2015.
Under the Planning and Environment Act 1987, we must make available, on request, a copy of any objection to a planning application (in full) for inspection by any person during business hours. Any personal information contained in an objection may be disclosed to a third party for the purpose of complying with that Act.
Under the Planning and Environment Act 1987, we must make available a copy of every submission to a Planning Scheme Amendment for inspection by any person during business hours, until the end of two months after the Amendment comes into operation or lapses.
Name and contact details of submitters are required for Council to consider submissions and to notify submitters of the opportunity to attend Council Meetings and any public hearing held to consider submissions. Any personal information contained in a submission may be disclosed to a third party for the purpose of complying with the Planning and Environment Act 1987.
Please contact our privacy officer in the first instance if you have a concern or complaint about our management of personal or health information.
You can also complain to the Information Commissioner in relation to personal information or the Health Complaints Commissioner, in relation to health information, but they may decline to hear the complaint if you did not make it to us first.
For more information about privacy at Glen Eira City Council, including the right to seek access to, or amend your personal information, contact our privacy officer on 9524 3333 or email email@example.com
Requirements under Carers Recognition Act 2012
We’ve taken a range of measures to comply with our responsibilities under the Carers Recognition Act 2012 (Act).
Externally we promoted the principles of the Act to people in care relationships and the wider community. We did this by displaying printed material, distributing posters at our venues and linking from our website to the My Aged Care website.
Internally, we promoted the principles of the Act to our staff, agents and volunteers through induction and training programs. These programs applied to staff working in Home and Community Care, and volunteers working directly with the community.
We’ve reviewed and modified our policies, procedures and support systems to recognise carers and provided extra activities and resources to recognise the importance of the care relationship.
We adopted our Disability Action Plan 2017–21 in February 2017. In 2019–20, we achieved 100 per cent of the 68 actions outlined in the Plan.
In 2019–20, we delivered:
- upgraded all-abilities access in Bentleigh Reserve Pavilion; Caulfield Park Pavilion; McKinnon Reserve Pavilion; and Packer Park Pavilion;
- worked with community organisations and Glen Eira staff to raise awareness of disability issues;
- ensured all our community events considered access issues and ran a Have a Try Day at Glen Eira Sports and Aquatic Centre for International Day of People with a Disability. More than 300 people came along and tried Australian Rules football, basketball, gymnastics, netball, dancing, soccer, volleyball, zumba and cricket. Students from Kilvington Grammar volunteered to help on the day;
- ran one sensory-friendly movie session for 60 people at Glen Eira Town Hall before COVID-19 Stage 3 restrictions postponed further sessions;
- commenced all-abilities projects focused on employment with Kevin Heinz Grow and Careers Ahead, which aim to increase employment opportunities for people with disabilities in 2020–21 financial year;
- implemented initiatives to increase participation in early years’ programs, such as renovations at Bentleigh East Kindergarten and the Mother Goose program at Glen Eira Libraries;
- expanded our Disability Awareness in Schools Program to secondary schools and employed three people with the lived experience of disability to deliver the Program. We visited four primary schools and spoke to 120 students before COVID-19 Stage 3 restrictions postponed further sessions;
- completed accessibility reviews in two major shopping precincts, Carnegie and Elsternwick, and developed a plan to improve accessibility in these areas;
- developed plans to build a second Changing Places accessible bathroom for people with physical disabilities at Murrumbeena Park Pavilion and Community Hub. The design specification includes an adult sized change table; ceiling hoist; peninsular toilet; privacy screening and additional circulation space to meet the needs of people with complex disabilities and their carers.
- added a tag for all events being staged in Glen Eira Town Hall Auditorium to acknowledge hearing loop access and promotion across Council;
- implemented Glen Eira Libraries’ initiatives, including Auslan StoryTimes, large print keyboards, materials offered in alternative formats and expansion of Library home delivery service
- expanded inclusive programs at GESAC for people with disabilities through 50 assisted support sessions weekly, an attendant care program and partnership with MIND Australia. GESAC delivered 2,000 hours of one-on-one support to 60 active clients throughout 2019–20;
- initiated a volunteer program to increase opportunities for people with disabilities to volunteer for Council. Currently, Marriot Support Services volunteers support Council’s Delivered Meals program; and
- increased opportunities for Council’s Disability Reference Committee to influence Council policy and plans, for example in transport, parking, structure planning and accessibility reviews.
Under the Domestic Animals Act 1994 we must prepare a Domestic Animal Management (DAM) Plan every four years and evaluate its implementation in the Annual Report.
We continued implementing our Domestic Animal Management (DAM) Plan 2017–21. The DAM Plan addresses issues such as dogs at large, stray cat overpopulation, nuisance pets and registration and identification.
We met or exceeded our targets in all but two of the nine performance indicators in 2019–20.
Although we did not meet the cat registration target, it was pleasing to see the registration rate has increased to 82 per cent from the previous two years and is now only marginally below target (85 per cent) with 224 more cats registered.
The ratio of infringements to official warnings target was also not met. However, this can be attributed to the positive community response to our increased educative approach to enforcement, resulting in a significant drop in official warnings.
Our industry-leading cat reclaim/return rate continues to rise and be well above our target. This is a positive outcome and remains a strong focus for our Animal Management team. However, these figures also include cats that were sold or adopted. We acknowledge the exceptional work our pound provider (RSPCA) does in conjunction with our Animal Management team in reducing euthanasia rates, which continue to fall, by selling or adopting a large number of cats.
The following table provides an assessment of the year ending 30 June 2020:
|Indicator||Target (%)||2015–16 (%)||2016–17 (%)||2017–18 (%)||2018–19 (%)||2019–20 (%)||2019–20 Figures|
|1||Dog registration rate:||85||88.1||92||89||91||97||13,214/13,558|
|2||Cat registration rate:||85||83.8||86||80||78.5||82||5,032/6,102|
|3||Enforcement success rate: ||100||100||100||100||100||100||6/6|
|4||Dog return/reclaim rate: |
(includes adopted/sold dogs)
|5||Cat reclaim/return rate:|
(includes adopted/sold cats)
|6||Domestic animal business compliance rates:||93||100||100||100||100||100||7/7|
|7||Dog desexing rate:||70||78.2||79||80||81||78.4||10,365/13,214|
|8||Cat desexing rate: ||80||92.7||93||94||94.4||89.4||4,498/5,032|
|9||Infringements versus official warnings rates:||< 40||38.1||83.5||43||39.4||54||152/281|
To download the Plan, visit our Pets and animals page on our website.
During 2019–2020 we received no ministerial directions under the provisions of Section 7e of the Food Act 1984.
During 2019–2020 we received no ministerial directions under the provisions of the Road Management Act 2004.
During 2019–20 Council did not enter into any contracts valued at $150,000 or more for services or $200,000 or more for works or more of a kind specified in section 186(5)(a) and (c) of the Local Government Act 1989. We also did not enter into any other contracts valued at $150,000 or more for goods or services or $200,000 or more for works without engaging in a competitive process.